Returns and Refunds
Our Return Policy
At Praise Point LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.
Returns
- Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required for all returns.
- Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Return Process:
- To initiate a return, please contact our customer support team at support@praisepointstore.com with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Please include the RMA number inside your return package and ship the items back to us using a trackable shipping method. We are not responsible for returns lost in transit.
- Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Refund Process:
- Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- Approved Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@praisepointstore.com.
Exchanges
- Defective or Damaged Items:
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@praisepointstore.com.
Sale Items
- Refunds on Sale Items:
- Only regular priced items may be refunded. Sale items are non-refundable.
Contact Us
If you have any questions about our returns and refunds policy, please contact us:
Email: support@praisepointstore.com
Phone: +1 307 206 5060
Thank you for shopping with Praise Point LLC. Your satisfaction is our priority, and we are here to assist you with any concerns or issues you may have with your purchase.